We are continuing to monitor for any further issues.
Posted Nov 13, 2024 - 16:14 GMT
Update
We understand that the widespread call quality issues resolved after Nasstar applied their fix yesterday and so we are closing this incident.
Posted Nov 13, 2024 - 07:58 GMT
Monitoring
Nasstar have reported that they detected an issue with packlet loss in one of their primary switches which they have now resolved.
Packet loss describes a condition where some data does not reach its end destination and in the case of a real-time call this would have resulted in choppy or distorted audio.
We kindly ask our clients to monitor call quality on all calls received after 14:15 today and report any ongoing audio distortion issues.
Posted Nov 12, 2024 - 14:21 GMT
Investigating
We have received reports of poor quality audio on calls for some users. We are collating reports and have raised this with our carrier partner Nasstar, as we see no faults on our own platform.