All Systems Operational
Uptime over the past 90 days. View historical uptime.
Authentication ? Operational
90 days ago
100.0 % uptime
Today
Virtual Contact Centre ? Operational
90 days ago
100.0 % uptime
Today
User Interface ? Operational
90 days ago
100.0 % uptime
Today
Voice Ingress ? Operational
90 days ago
100.0 % uptime
Today
WebChat Ingress/Egress ? Operational
90 days ago
100.0 % uptime
Today
Email Ingress ? Operational
90 days ago
100.0 % uptime
Today
SMS Ingress ? Operational
90 days ago
100.0 % uptime
Today
Payments ? Operational
90 days ago
100.0 % uptime
Today
Voice Egress ? Operational
90 days ago
100.0 % uptime
Today
AI Chat Bot ? Operational
90 days ago
100.0 % uptime
Today
SMS Egress ? Operational
90 days ago
100.0 % uptime
Today
Manager Pro UI Operational
90 days ago
100.0 % uptime
Today
Data Capture Operational
90 days ago
100.0 % uptime
Today
Wall Boards Operational
90 days ago
100.0 % uptime
Today
Online Statistics Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
Voicemail Operational
90 days ago
100.0 % uptime
Today
Automated Dialler / Callback Lists Operational
90 days ago
100.0 % uptime
Today
PSTN Voice Platform ? Operational
90 days ago
100.0 % uptime
Today
Hubbub Voip Platform Operational
90 days ago
99.95 % uptime
Today
Telecoms/Data Network ? Operational
AWS ec2-eu-west-2 Operational
AWS s3-eu-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 10, 2024

No incidents reported today.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024
Call Delivery to Hubbub VoIP Softphones
Resolved - The issue has been resolved. Please feel free to swap back to Hubbub VoIP softphones, we do apologise for any service impact this caused.
Dec 4, 18:12 GMT
Identified - We have identified a processing issue in the voice servers, we expect Hubbub VoIP to be back in operation shortly.
Dec 4, 18:02 GMT
Investigating - We are investigating a problem delivering calls to Hubbub VoIP softphones. This may manifest as silent calls or being unable to accept calls from the VCC using the answer buttons. We recommend all softphone users temporarily change their work phone to a mobile or landline number while this is investigated.
Dec 4, 17:39 GMT
Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024
Hubbub IP Platform Maintenance - 30/11/2024
Completed - The scheduled maintenance has been completed.
Dec 1, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 22:00 GMT
Scheduled - We will be performing a major update to our Hubbub IP Platform overnight from 10:00PM on Saturday.

These updates continue our program of changes and upgrades necessary to continue our migration to full IP Telephony over the coming year.

During this maintenance in-browser softphone users may see momentary loss of registration with our servers, where the 'Online' light on their display turns from green to red. If this persists for more than a few seconds please refresh the page to re-register the softphone.

We do not expect any disruption to ongoing connected calls, however as with any major update there is a small risk of further service interruption during the maintenance window if we run into complications,

Please contact clientsupport@callhandling.co.uk if you have any concerns or questions about this work.
Nov 28, 09:24 GMT
Nov 30, 2024
Nov 29, 2024

No incidents reported.

Nov 28, 2024
Nasstar Carrier Maintenance
Completed - The scheduled maintenance has been completed.
Nov 28, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 20:00 GMT
Scheduled - We have been notified of carrier infrastructure maintenance being undertaken by the Nasstar network tonight. This work was planned but not notified to us until this afternoon.

We have been advised that call traffic will be diverted away from affected systems before work commences, so we are not expecting any impact on Call Handling clients.
Nov 27, 16:17 GMT
Nov 27, 2024
Nov 26, 2024

No incidents reported.

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