All Systems Operational
Authentication
Operational
Virtual Contact Centre
Operational
User Interface
Operational
Voice Ingress
Operational
WebChat Ingress/Egress
Operational
Email Ingress
Operational
SMS Ingress
Operational
Payments
Operational
Voice Egress
Operational
AI Chat Bot
Operational
SMS Egress
Operational
Manager Pro UI
Operational
Data Capture
Operational
Wall Boards
Operational
Online Statistics
Operational
Call Recording
Operational
Voicemail
Operational
Automated Dialler / Callback Lists
Operational
PSTN Voice Platform
Operational
Hubbub Voip Platform
Operational
Telecoms/Data Network
Operational
AWS ec2-eu-west-2
Operational
AWS s3-eu-west-2
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Service Delivery Platforms Maintenance Oct 22, 2026 22:00 - Oct 23, 2026 06:00 BST
We are performing significant overnight maintenance across our VCC and Hubbub IP platforms, starting at 22:00 on Thursday 22nd October.
This maintenance includes:
• Updates and upgrades to our IP systems.
• A large package of fixes, enhancements, and improvements to our VCC and Control Centre 2 systems.
• Database restructuring to support our next generation contact centre and AI systems.
• Updates to the security suites used by our web-sites
This maintenance will impact virtually every service we provide to some degree; however, we expect that most clients will be unaffected.
During the maintenance window there is a small risk that:
• Hubbub Softphone users may lose registration
• Chat users may see delays in message delivery
• AI features may be unavailable for brief windows
• Some inbound calls may not be delivered for very brief periods while we rotate service between nodes.
We are not expecting calls or chats to be dropped but there may be very brief periods where service users are unable to connect as we rotate between nodes.
If you have any concerns please email clientsupport@callhandling.co.uk
Posted on Oct 19, 2026 - 10:12 BST
This maintenance includes:
• Updates and upgrades to our IP systems.
• A large package of fixes, enhancements, and improvements to our VCC and Control Centre 2 systems.
• Database restructuring to support our next generation contact centre and AI systems.
• Updates to the security suites used by our web-sites
This maintenance will impact virtually every service we provide to some degree; however, we expect that most clients will be unaffected.
During the maintenance window there is a small risk that:
• Hubbub Softphone users may lose registration
• Chat users may see delays in message delivery
• AI features may be unavailable for brief windows
• Some inbound calls may not be delivered for very brief periods while we rotate service between nodes.
We are not expecting calls or chats to be dropped but there may be very brief periods where service users are unable to connect as we rotate between nodes.
If you have any concerns please email clientsupport@callhandling.co.uk
Posted on Oct 19, 2026 - 10:12 BST