All Systems Operational
Authentication ? Operational
90 days ago
100.0 % uptime
Today
Virtual Contact Centre ? Operational
90 days ago
100.0 % uptime
Today
User Interface ? Operational
90 days ago
100.0 % uptime
Today
Voice Ingress ? Operational
90 days ago
100.0 % uptime
Today
WebChat Ingress/Egress ? Operational
90 days ago
100.0 % uptime
Today
Email Ingress ? Operational
90 days ago
100.0 % uptime
Today
SMS Ingress ? Operational
90 days ago
100.0 % uptime
Today
Payments ? Operational
90 days ago
100.0 % uptime
Today
Voice Egress ? Operational
90 days ago
100.0 % uptime
Today
AI Chat Bot ? Operational
90 days ago
100.0 % uptime
Today
SMS Egress ? Operational
90 days ago
100.0 % uptime
Today
Manager Pro UI Operational
90 days ago
100.0 % uptime
Today
Data Capture Operational
90 days ago
100.0 % uptime
Today
Wall Boards Operational
90 days ago
100.0 % uptime
Today
Online Statistics Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
Voicemail Operational
90 days ago
100.0 % uptime
Today
Automated Dialler / Callback Lists Operational
90 days ago
100.0 % uptime
Today
PSTN Voice Platform ? Operational
90 days ago
100.0 % uptime
Today
Hubbub Voip Platform Operational
90 days ago
100.0 % uptime
Today
Telecoms/Data Network ? Operational
AWS ec2-eu-west-2 Operational
AWS s3-eu-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Completed - The scheduled maintenance has been completed.
Jul 19, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 22:00 BST
Scheduled - Nasstar have informed us they will be doing some unplanned maintenance tonight on another of their IP switches. This switch is one of a set that carries Call Handling traffic, however the work is not expected to be service affecting and traffic via this switch will be re-routed before work commences.

We apologise for the late notice however Nasstar have just informed us this work is being undertaken.

This work is classified as low risk, as we are only expecting a loss of resilience while the work is undertaken rather than any direct service impact.

Jul 18, 17:18 BST
Jul 18, 2024
Jul 17, 2024
Completed - The scheduled maintenance has been completed.
Jul 17, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 22:00 BST
Scheduled - Nasstar have informed us they will be doing some unplanned maintenance tonight on one of their IP switches. This switch is one of a set that carries Call Handling traffic, however the work is not expected to be service affecting and traffic via this switch will be re-routed before work commences.

We apologise for the late notice however Nasstar have just informed us this work is being undertaken.

This work is classified as low risk, as we are only expecting a loss of resilience while the work is undertaken rather than any direct service impact.

Jul 16, 19:03 BST
Jul 16, 2024
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.