Investigating - We’ve had more reports than usual of poor audio and call quality, such as choppy or robotic audio, one-way audio and dropped calls.
What we know
Many of the reports we’ve looked at so far present as issues on the agents local network, however we’ve raised this with our network carrier and they have confirmed they are investigating problems with the connections between their network and the mobile networks.
We can’t yet say that the carrier issue is the cause of the extra reports. However, it started at the same time, so we think the two are likely to be linked. We’re pressing our carrier for updates, including how this might affect your calls.
What you can do
If you’re having problems with call quality:
Check your internet connection. If you can, use a wired connection rather than Wi-Fi, and keep other heavy network use to a minimum during calls.
Submit issue Reports from the VCC Agent Panel. These reports include data about your network and the signalling sent between us and help us link reports to the carrier investigation.
We will issue a follow up in 24 hours, or before if we receive any meaningful updates from our carrier partners.
Oct 20, 2026 - 15:28 BST
What we know
Many of the reports we’ve looked at so far present as issues on the agents local network, however we’ve raised this with our network carrier and they have confirmed they are investigating problems with the connections between their network and the mobile networks.
We can’t yet say that the carrier issue is the cause of the extra reports. However, it started at the same time, so we think the two are likely to be linked. We’re pressing our carrier for updates, including how this might affect your calls.
What you can do
If you’re having problems with call quality:
Check your internet connection. If you can, use a wired connection rather than Wi-Fi, and keep other heavy network use to a minimum during calls.
Submit issue Reports from the VCC Agent Panel. These reports include data about your network and the signalling sent between us and help us link reports to the carrier investigation.
We will issue a follow up in 24 hours, or before if we receive any meaningful updates from our carrier partners.
Oct 20, 2026 - 15:28 BST
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Scheduled Maintenance
Service Delivery Platforms Maintenance Oct 22, 2026 22:00 - Oct 23, 2026 06:00 BST
We are performing significant overnight maintenance across our VCC and Hubbub IP platforms, starting at 22:00 on Thursday 22nd October.
This maintenance includes:
• Updates and upgrades to our IP systems.
• A large package of fixes, enhancements, and improvements to our VCC and Control Centre 2 systems.
• Database restructuring to support our next generation contact centre and AI systems.
• Updates to the security suites used by our web-sites
This maintenance will impact virtually every service we provide to some degree; however, we expect that most clients will be unaffected.
During the maintenance window there is a small risk that:
• Hubbub Softphone users may lose registration
• Chat users may see delays in message delivery
• AI features may be unavailable for brief windows
• Some inbound calls may not be delivered for very brief periods while we rotate service between nodes.
We are not expecting calls or chats to be dropped but there may be very brief periods where service users are unable to connect as we rotate between nodes.
If you have any concerns please email clientsupport@callhandling.co.uk
Posted on Oct 19, 2026 - 10:12 BST
This maintenance includes:
• Updates and upgrades to our IP systems.
• A large package of fixes, enhancements, and improvements to our VCC and Control Centre 2 systems.
• Database restructuring to support our next generation contact centre and AI systems.
• Updates to the security suites used by our web-sites
This maintenance will impact virtually every service we provide to some degree; however, we expect that most clients will be unaffected.
During the maintenance window there is a small risk that:
• Hubbub Softphone users may lose registration
• Chat users may see delays in message delivery
• AI features may be unavailable for brief windows
• Some inbound calls may not be delivered for very brief periods while we rotate service between nodes.
We are not expecting calls or chats to be dropped but there may be very brief periods where service users are unable to connect as we rotate between nodes.
If you have any concerns please email clientsupport@callhandling.co.uk
Posted on Oct 19, 2026 - 10:12 BST