Microsoft issues appear resolved and email is once again flowing into clientsupport@callhandling.co.uk. We are closing this incident.
Posted Nov 13, 2026 - 14:09 GMT
Update
13 November 2026 – Microsoft 365 Service Disruption – Support Update
Further to our earlier update, we have now made an alternative email address available for customers to contact our Support Team while the Microsoft 365 disruption continues.
If you need to raise a support ticket or have an existing enquiry you would like us to look into, please email support@hubbub.ai until our usual support email service is restored.
You can also continue to reach our team by telephone on 0333 321 0888.
Our core telephony and contact centre services remain fully operational.
Thank you for your patience and understanding while we work around the disruption. We’ll provide a further update as soon as our normal email service is restored.
Posted Nov 13, 2026 - 10:47 GMT
Monitoring
13 November 2026 – Service Update
We have successfully implemented a workaround for the multi-factor authentication issues caused by the Microsoft 365 outage and can now carry out customer support and administrative requests as normal.
Our customer support email remains unavailable, but all Call Handling telephony and contact centre services continue to operate normally.
Until email services are restored, please contact our support team by telephone on 0333 321 0888 for any assistance.
We will provide a further update once email services are restored.
Posted Nov 13, 2026 - 10:04 GMT
Investigating
13 November 2026 – Microsoft 365 Service Disruption
We are currently experiencing disruption to some of our internal systems due to the ongoing global Microsoft 365 outage.
We would like to reassure customers that Call Handling's core telephony and contact centre services are not dependent on Microsoft 365 and remain fully operational.
However, the outage is affecting our customer support email, meaning we may be unable to receive or respond to email enquiries.
Additionally, some of our administrative systems rely on email-based multi-factor authentication. As a result, we may experience delays or be temporarily unable to carry out certain customer-requested configuration changes.
We are monitoring the situation and will resume normal support operations as soon as Microsoft restores its services.
In the meantime, please contact our support team by telephone on 0333 321 0888 for any assistance or service requests.
We apologise for any inconvenience and thank you for your understanding.