VCC web services haves been monitored for 24 hours with no incident. We are marking this incident as resolved and will be releasing an RCA shortly.
Posted Oct 29, 2026 - 13:27 GMT
Monitoring
We have stabilised web services and the VCC is available. Operations are closely monitoring web services and performance
The root cause is under invetigation still and we will update when we have more information.
Posted Oct 28, 2026 - 14:03 GMT
Investigating
We are currently investigating an issue affecting our web services. VCC access may be slow or unresponsive. This is being treated as a P1 incident, please stand by for updates.
Posted Oct 28, 2026 - 13:22 GMT
This incident affected: Virtual Contact Centre (User Interface, Voice Ingress, WebChat Ingress/Egress, Email Ingress, SMS Ingress, Payments, Voice Egress, AI Chat Bot, SMS Egress, Manager Pro UI, Data Capture, Wall Boards).