All Systems Operational
Authentication ? Operational
90 days ago
100.0 % uptime
Today
Virtual Contact Centre ? Operational
90 days ago
100.0 % uptime
Today
User Interface ? Operational
90 days ago
100.0 % uptime
Today
Voice Ingress ? Operational
90 days ago
100.0 % uptime
Today
WebChat Ingress/Egress ? Operational
90 days ago
100.0 % uptime
Today
Email Ingress ? Operational
90 days ago
100.0 % uptime
Today
SMS Ingress ? Operational
90 days ago
100.0 % uptime
Today
Payments ? Operational
90 days ago
100.0 % uptime
Today
Voice Egress ? Operational
90 days ago
100.0 % uptime
Today
AI Chat Bot ? Operational
90 days ago
100.0 % uptime
Today
SMS Egress ? Operational
90 days ago
100.0 % uptime
Today
Manager Pro UI Operational
90 days ago
100.0 % uptime
Today
Data Capture Operational
90 days ago
100.0 % uptime
Today
Wall Boards Operational
90 days ago
100.0 % uptime
Today
Online Statistics Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
Voicemail Operational
90 days ago
100.0 % uptime
Today
Automated Dialler / Callback Lists Operational
90 days ago
100.0 % uptime
Today
PSTN Voice Platform ? Operational
90 days ago
100.0 % uptime
Today
Hubbub Voip Platform Operational
90 days ago
99.95 % uptime
Today
Telecoms/Data Network ? Operational
AWS ec2-eu-west-2 Operational
AWS s3-eu-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Resolved - This incident has been resolved.
Nov 13, 16:14 GMT
Update - We are continuing to monitor for any further issues.
Nov 13, 16:14 GMT
Update - We understand that the widespread call quality issues resolved after Nasstar applied their fix yesterday and so we are closing this incident.
Nov 13, 07:58 GMT
Monitoring - Nasstar have reported that they detected an issue with packlet loss in one of their primary switches which they have now resolved.

Packet loss describes a condition where some data does not reach its end destination and in the case of a real-time call this would have resulted in choppy or distorted audio.

We kindly ask our clients to monitor call quality on all calls received after 14:15 today and report any ongoing audio distortion issues.

Nov 12, 14:21 GMT
Investigating - We have received reports of poor quality audio on calls for some users. We are collating reports and have raised this with our carrier partner Nasstar, as we see no faults on our own platform.
Nov 12, 14:11 GMT
Nov 12, 2024
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.