All Systems Operational

Authentication Operational
90 days ago
100.0 % uptime
Today
Virtual Contact Centre Operational
90 days ago
100.0 % uptime
Today
User Interface Operational
90 days ago
100.0 % uptime
Today
Voice Ingress Operational
90 days ago
100.0 % uptime
Today
WebChat Ingress/Egress Operational
90 days ago
100.0 % uptime
Today
Email Ingress Operational
90 days ago
100.0 % uptime
Today
SMS Ingress Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Voice Egress Operational
90 days ago
100.0 % uptime
Today
AI Chat Bot Operational
90 days ago
100.0 % uptime
Today
SMS Egress Operational
90 days ago
100.0 % uptime
Today
Manager Pro UI Operational
90 days ago
100.0 % uptime
Today
Data Capture Operational
90 days ago
100.0 % uptime
Today
Wall Boards Operational
90 days ago
100.0 % uptime
Today
Online Statistics Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
Voicemail Operational
90 days ago
100.0 % uptime
Today
Automated Dialler / Callback Lists Operational
90 days ago
100.0 % uptime
Today
PSTN Voice Platform Operational
90 days ago
100.0 % uptime
Today
Hubbub Voip Platform Operational
90 days ago
100.0 % uptime
Today
Telecoms/Data Network Operational
AWS ec2-eu-west-2 Operational
AWS s3-eu-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Global Switch Emergencey Works Dec 8, 2025 08:00 - Dec 9, 2025 18:00 GMT

We have been informed by Nasstar of Emergency Works being undertaken at Global Switch, a major IP data centre through which Nasstar routes much of their IP Traffic.

This is not expected to affect our clients however with any infrastructure work there is always a small risk of unplanned impact. As this is not our maintenance we are unable to affect or postpone it but wil be monitotring Nasstar engineering channels for any relevant updates.

Nasstar Notice is below:

Please be advised that Nasstar has received notification of Emergency Maintenance Works from Service Partner which we would like to make you aware of.
Please see below for detailed information.

Change Request Reference
CHG0160533

Change Window (UK Local Time)
Planned Start : 08-12-2025 08:00:00 GMT
Planned End : 09-12-2025 18:00:00 GMT

Change Description
Notification of Global Switch Emergency Maintenance Works – Reinstate PSS/6A Transformer Supplies.

Change Details
Our Service Partner, Global Switch, will be performing a transfer of the PSS/6A supply to the Level 6 transformer. The supply is currently fed via Level 8 and will be reinstated at Level 6 as part of this activity.
These works will be carried out over two days (08-09 December 2025) between 08:00 and 18:00 each day, with an additional contingency window on 10th December 2025 if required.
Location of Works : London East - Level 6
Affected Service(s) : Power - A feed

Anticipated Impact
During the works on PSS/6A, the customer A-supply will be unavailable. However, this will remain fully supported by the alternate B-supply. The single supply will continue to be DRUPS-backed and available at all times throughout the activity.
Please Note : These works have been marked as Amber by our service partner as no impact to service is expected; however, all works carry an element of risk which could result in a loss of service. All necessary precautions have been taken by service partner to ensure the works proceed as planned and no downtime is experienced.

As this maintenance is not under the control of Nasstar, it is not possible to reschedule it, and we have provided all the information that we can.

Posted on Dec 05, 2025 - 16:17 GMT
Dec 6, 2025

No incidents reported today.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.