All Systems Operational

Uptime over the past 90 days. View historical uptime.
Authentication ? Operational
90 days ago
100.0 % uptime
Today
Virtual Contact Centre ? Operational
90 days ago
99.99 % uptime
Today
User Interface ? Operational
90 days ago
99.99 % uptime
Today
Voice Ingress ? Operational
90 days ago
100.0 % uptime
Today
WebChat Ingress/Egress ? Operational
90 days ago
99.99 % uptime
Today
Email Ingress ? Operational
90 days ago
99.99 % uptime
Today
SMS Ingress ? Operational
90 days ago
99.99 % uptime
Today
Payments ? Operational
90 days ago
100.0 % uptime
Today
Voice Egress ? Operational
90 days ago
100.0 % uptime
Today
AI Chat Bot ? Operational
90 days ago
100.0 % uptime
Today
SMS Egress ? Operational
90 days ago
100.0 % uptime
Today
Manager Pro UI Operational
90 days ago
99.99 % uptime
Today
Data Capture Operational
90 days ago
99.99 % uptime
Today
Wall Boards Operational
90 days ago
99.99 % uptime
Today
Online Statistics Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
Voicemail Operational
90 days ago
100.0 % uptime
Today
Automated Dialler / Callback Lists Operational
90 days ago
100.0 % uptime
Today
PSTN Voice Platform ? Operational
90 days ago
100.0 % uptime
Today
Hubbub Voip Platform Operational
90 days ago
100.0 % uptime
Today
Telecoms/Data Network ? Operational
AWS ec2-eu-west-2 Operational
AWS s3-eu-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 2, 2025
Connectivity Disruption at Primary Data Centre
Resolved - Connectivity has been restored at our primary data centre. The issue appears to have been upstream with our network provider. We have requested further information from them and will share any relevant updates once available. Thank you for your patience during the disruption.
Apr 2, 00:38 BST
Investigating - We are currently investigating a network outage affecting internet connectivity at our primary data centre, which hosts our CC2 applications. Our team is working to identify the root cause and restore service as quickly as possible. Further updates will be provided as we learn more.
Apr 2, 00:35 BST
Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Nasstar IP Network Maintenance
Completed - The scheduled maintenance has been completed.
Mar 28, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 00:00 GMT
Scheduled - We will be performing routine maintenance to our Hubbub IP Platform starting at midnight 00:00 on Thursday night/Friday morning.

During this maintenance in-browser softphone users may see a momentary loss of registration with our servers, where the 'Online' light on their display turns from green to red. If this persists for more than a few seconds please refresh the page to re-register the softphone.

We do not expect any disruption to ongoing connected calls.

Please contact clientsupport@callhandling.co.uk if you have any concerns or questions about this work.
Mar 26, 13:47 GMT
Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage