All Systems Operational

Authentication ? Operational
90 days ago
100.0 % uptime
Today
Virtual Contact Centre ? Operational
90 days ago
99.99 % uptime
Today
User Interface ? Operational
90 days ago
99.99 % uptime
Today
Voice Ingress ? Operational
90 days ago
100.0 % uptime
Today
WebChat Ingress/Egress ? Operational
90 days ago
99.99 % uptime
Today
Email Ingress ? Operational
90 days ago
99.99 % uptime
Today
SMS Ingress ? Operational
90 days ago
99.99 % uptime
Today
Payments ? Operational
90 days ago
100.0 % uptime
Today
Voice Egress ? Operational
90 days ago
100.0 % uptime
Today
AI Chat Bot ? Operational
90 days ago
100.0 % uptime
Today
SMS Egress ? Operational
90 days ago
100.0 % uptime
Today
Manager Pro UI Operational
90 days ago
99.99 % uptime
Today
Data Capture Operational
90 days ago
99.99 % uptime
Today
Wall Boards Operational
90 days ago
99.99 % uptime
Today
Online Statistics Operational
90 days ago
100.0 % uptime
Today
Call Recording Operational
90 days ago
100.0 % uptime
Today
Voicemail Operational
90 days ago
100.0 % uptime
Today
Automated Dialler / Callback Lists Operational
90 days ago
100.0 % uptime
Today
PSTN Voice Platform ? Operational
90 days ago
100.0 % uptime
Today
Hubbub Voip Platform Operational
90 days ago
100.0 % uptime
Today
Telecoms/Data Network ? Operational
AWS ec2-eu-west-2 Operational
AWS s3-eu-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
Completed - The scheduled maintenance has been completed.
Apr 15, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 05:00 BST
Scheduled - We are undertaking essential maintenance on our web services including updates to our security protocols.

This maintenance window will require our web services to be taken offline for up to 10 minutes. This includes VCC Agent and Manager Pages, and in-browser Hubbub VoIP Softphones which will be unreachable during the update.

Calls will still be delivered to logged in Available agents, but VCC users will not be able to update their VCC status during the planned downtime.

We strongly recommend that any VCC users who are expecting to receive calls during this period, set their work phone to a mobile or geographic number instead of their Hubbub VoIP softphone for the duration of the maintenance window. This will prevent any impact on ongoing calls when web services are taken offline.

If you have any concerns about this maintenance, please don’t hesitate to contact clientsupport@callhandling.co.uk or call us on 0333 321 0888.

Apr 11, 10:42 BST
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.