Unavailable Call Recordings

Incident Report for Call Handling System

Resolved

We have resolved the call recording issue for Hubbub VoIP softphone users.

Users can now login with Hubbub VoIP softphones and be assured your calls are being recorded.

Again we apolgise for the service impact.

Posted Oct 27, 2025 - 11:29 GMT

Identified

We have identified an issue which is preventing call recording for agents using the Hubbub VoIP softphone.

We recommend that where call recording is vital, VCC Agents log in with landlines or mobiles temporarily until the issue is resolved.

We sincerely apologise for this service impact and will issue updates as the problem is rectified.

Posted Oct 27, 2025 - 11:10 GMT

Investigating

We are investigating an issue with accessing VCC Call Recordings on our Control Centre portal.

Please bear with us while our UI team investigates the cause.

Posted Oct 27, 2025 - 10:21 GMT

This incident affected: Virtual Contact Centre (User Interface).